Welcome to Polpol.net. We are committed to offering our customers a seamless and trustworthy shopping experience, providing a diverse selection of premium products across multiple categories. By using our website, you agree to the following terms and conditions, which govern your purchase and use of our products and services.
Order Confirmation: Upon placing an order, you will receive a confirmation email with the details of your purchase, including the items ordered, the total cost, and an estimated delivery timeframe.
Delivery Timeframe: Our standard delivery period ranges from 10 to 15 days from the date of order placement. Please be aware that delivery times may vary depending on your location and other unforeseen factors. We strive to meet these timeframes, but certain delays may occur due to external circumstances beyond our control.
Shipping and Handling: We take great care in packaging your items to ensure they arrive safely. Shipping costs and handling fees are calculated based on the destination and the size of the order, and these will be clearly outlined during the checkout process.
Delivery Restrictions: While we are pleased to offer worldwide delivery, there are certain countries and regions to which we do not ship due to logistical, legal, or security reasons. If your order is placed for delivery to a restricted location, it will be automatically canceled, and any payments made will be refunded in accordance with our refund policy.
No Returns or Exchanges: Due to the nature of our business and to maintain the integrity of our products, we do not accept returns or exchanges once an order has been processed and delivered. We encourage our customers to review all product details carefully before making a purchase.
Refund Policy: In the rare event that a product you have paid for is not delivered, we will issue a full refund equivalent to 100% of the amount paid for that specific product. Refunds will be processed within a reasonable timeframe after we have verified the non-delivery. We are dedicated to ensuring customer satisfaction in such cases.
Accurate Information: It is the responsibility of the customer to provide accurate and complete information during the ordering process. This includes ensuring that the delivery address, contact information, and payment details are correct. We are not responsible for delays or non-delivery that result from incorrect information provided by the customer.
Order Tracking: After your order has been shipped, you will receive tracking information via email. We encourage you to monitor your delivery status closely. If you encounter any issues, please contact our customer service team immediately for assistance.
Customs and Duties: For international orders, customers may be responsible for any applicable customs duties or taxes. These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery.
Customer Privacy: At Polpol.net, we value your privacy and are committed to protecting your personal information. We only collect information that is necessary to process your order and enhance your shopping experience.
Data Security: All customer data is stored securely and is protected by advanced encryption methods. We take appropriate measures to safeguard your personal information against unauthorized access, alteration, or disclosure.
No Sharing of Information: We do not share, sell, or rent any personal information about our customers to third parties for marketing purposes. Your data will only be used internally to fulfill your orders, improve our services, and provide you with updates related to your purchases.
Cookies and Tracking: Our website may use cookies to enhance your browsing experience. Cookies help us understand your preferences and tailor our services accordingly. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review these terms periodically. Continued use of our website following any modifications indicates your acceptance of the updated terms.
If you have any questions or concerns regarding these terms and conditions, or if you need further assistance with your order, please do not hesitate to contact our customer service team at contact@polpol.net. We are here to help and ensure you have a positive shopping experience with us.
